Welcome to tratferryticket.com, accessible from https://tratferryticket.com, operated by CHAO BAN PA TIAO TALAY TRAT CO., LTD. We are committed to protecting the privacy of our users and complying with Thailand’s Personal Data Protection Act (PDPA). This privacy policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect personal data in the following situations:

  • Account Registration: When you register or create an account, we may collect your name, email address, phone number, and postal address.
  • Ticket Booking: When you book ferry or car tickets, we may collect travel details, dates and times, and the number of travelers.
  • Comments: When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. After your comment is approved, your profile picture is visible to the public in the context of your comment.
  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) as visitors to the website can download and extract location data from images on the site.
  • Cookies: If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you log out, the login cookies will be removed.

2. Purpose of Using Personal Data

Your personal data will be used for the following purposes:

  • Order and Payment Processing: To ensure accurate and secure booking and payment processing.
  • Communication: To send you information regarding bookings, payment status, travel changes, or cancellations.
  • Comments Management: To help detect spam and to provide visibility of your profile picture alongside your comment.
  • Marketing and Promotions: To send you news, special offers, promotions, or marketing activities (if you have opted in to receive such communications).
  • Website Improvement: To analyze website usage data and enhance user experience.
  • Legal Compliance: To comply with legal requirements, regulations, and orders from relevant authorities.

3. Sharing of Information

We may share your personal data under the following circumstances:

  • Service Providers: With third-party service providers related to booking, payment processing, and logistics to facilitate your bookings and payments.
  • Marketing Partners: With marketing partners to send you promotional materials (only if you have consented).
  • Legal Obligations: To comply with law enforcement requests, court orders, or legal processes.
  • Fraud Prevention: To prevent fraud or illegal activities that could harm us or our users.

4. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. For example, if you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve any follow-up comments automatically. For registered users, we store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

5. Your Rights Regarding Your Data

You have the following rights concerning your personal data:

  • Access: You can request access to and obtain a copy of your personal data.
  • Rectification: You can request the correction of inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data in certain circumstances.
  • Restriction of Processing: You can request the restriction of processing your personal data in certain cases.
  • Objection: You can object to the processing of your personal data if you have lawful reasons.

To exercise your rights, please contact us at [Email Address or Phone Number].

6. Security of Your Data

We prioritise the security of your personal data and implement security measures to protect against unauthorised access, use, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device when you visit our site, helping us remember your preferences and track your activity on the site. You can manage your cookie settings through your browser. We use cookies to track:

  • Viewed Products: We use this information to show you products you’ve recently viewed.
  • Location, IP Address, and Browser Type: We use this information to estimate taxes and shipping.
  • Shipping Address: We’ll ask you to enter this so we can estimate shipping before you place an order and send you the order.

8. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged into that website.

9. Data Transfers

Your personal data may be transferred to and stored on servers located in countries outside of Thailand. By using our services, you consent to this transfer, acknowledging that the recipient countries may have different data protection measures than Thailand.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our data handling practices, please contact us at:

CHAO BAN PA TIAO TALAY TRAT CO., LTD.
107/9 Moo 2 Klongyai Laemngob Trat 23120
0979166655
trattown@gmail.com